Their customer service is HORRENDOUS. I Think it’s also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).
But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn’t another company taken over yet?
There are other services out there making headway. They just haven’t become household names yet.
For example I really like Flatio as a digital nomad. It’s geared towards short to mid-term stays. They mostly just have European listings so far but seem to be growing!
https://www.flatio.com/
Check out https://thewirednomad.com. We’re actually partnered with Flatio and have all of their listings that possess internet speeds. You can search by speeds and/or location, wherever you’re interested in traveling in the world.